Refunds and Returns Policy

Last Updated: May 18, 2026

At ShopAuraMart, we aim to ensure your complete satisfaction with our handbags and accessories. This Refunds & Returns Policy explains the process for returns, exchanges, and refunds.

1. Eligibility for Returns

Return Timeframe

Returns are accepted within 30 days of delivery.

Item Condition

Items must be:

Unused and in original condition
Returned with original packaging and tags

Non-Returnable Items

The following items are non-returnable unless defective:

Customized or personalized products
Clearance or final sale items

2. Return Process

To start a return:

Email us at support@shopauramart.store with your order number and reason for return.
We will provide a Return Merchandise Authorization (RMA) number along with return instructions.
Securely package the item and include the RMA number inside the package.
Ship the item to the provided return address within 14 days of receiving the RMA.

3. Refunds

Refunds are issued to the original payment method within 7–10 business days after we receive and inspect the returned item.
Original shipping charges are non-refundable unless the return is due to our error.
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

4. Exchanges

If you would like to exchange an item, please contact us at support@shopauramart.store.

Exchanges are subject to product availability. Customers may be responsible for exchange shipping costs unless the item received was defective or incorrect.