Customer Service Policy

Last Updated: August 30, 2026

At Shop Aura Mart, we believe great customer service is an important part of a great shopping experience. Our goal is to provide helpful, friendly, and reliable support before, during, and after your purchase.

Whether you have a question about one of our women’s bags, need help with an order, or require assistance with shipping or returns, we’re here to help.

1. How We Can Help

Our customer service team can assist you with:

  • Product questions
  • Order status
  • Shipping and tracking
  • Delivery concerns
  • Returns and exchanges
  • Refund inquiries
  • Payment questions
  • Order cancellations
  • General website questions

2. Contacting Customer Support

For customer service assistance, please contact us using the information below.

Email: contact@shopauramart.store

Phone: +1-315-202-9675

When contacting us about an existing order, please include your order number and the email address used when placing the order whenever possible.

This helps us locate your order and provide assistance more efficiently.

3. Response Times

We aim to respond to customer inquiries as promptly as possible.

Response times may vary depending on inquiry volume, weekends, holidays, and the complexity of your request.

We appreciate your patience while our team reviews and responds to your message.

4. Order Assistance

If you need help with an order, please provide your order number and explain the issue clearly.

Our team can assist with questions regarding:

  • Order confirmation
  • Order processing
  • Shipping status
  • Tracking information
  • Product concerns
  • Delivery issues
  • Returns and refunds

5. Product Questions

If you have questions about a women’s bag before purchasing, our team will do our best to provide helpful information based on the product details available on our website.

We recommend reviewing the product description, images, specifications, and other available information before completing your purchase.

6. Shipping Support

If your order has been shipped and you have questions about delivery or tracking, please contact us with your order number.

We will review the available shipping information and help you understand the current status of your shipment.

For complete information, please review our Shipping Policy.

7. Returns and Refund Support

If you need assistance with a return, exchange, or refund, please contact us before sending an item back.

Our team will provide guidance based on your order and the circumstances of your request.

For complete eligibility requirements, please review our Refund & Returns Policy.

8. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Cancellation requests are generally possible only before an order enters processing. Once processing or shipment has begun, cancellation may no longer be possible.

Please review our Order Cancellation Policy for complete details.

9. Our Commitment

At Shop Aura Mart, we’re committed to:

  • Providing helpful customer support.
  • Communicating clearly and respectfully.
  • Handling customer concerns fairly.
  • Protecting customer information.
  • Continuously improving your shopping experience.

We value your feedback and appreciate the opportunity to serve you.

Contact Us

If you need to request an order cancellation or have questions about this policy, please contact us.

Paul Trading LLC
Paul Hernandez Orta
1220 Clay Ave Waco, TX 76706

Email: contact@shopauramart.store